Refund policy

Last Updated: February 2026

Thank you for shopping at JinjaShop.

We want you to be fully satisfied with your purchase. Please read our return and refund policy carefully.

1. Returns

We accept returns within 7 days from the date you receive your order.

To be eligible for a return:

• The item must be unused and in the same condition you received it.

• The item must be in its original packaging.

• You must provide proof of purchase (order confirmation or receipt).

We do not accept returns for:

• Used or damaged items (unless received damaged).

• Personal care items once opened.

• Clearance or discounted items (unless defective).

2. Damaged or Wrong Items

If you receive:

• A damaged item

• A defective item

• The wrong product

Please contact us within 48 hours of delivery at:

📧 contact@jinjashop.com

Include:

• Your order number

• Clear photos of the item

• Description of the issue

We will arrange a replacement or refund at no extra cost.

3. Refunds

Once your return is received and inspected:

• We will notify you of approval or rejection.

• Approved refunds are processed within 3–5 business days.

Since we offer Cash on Delivery (COD):

• Refunds will be made via Mobile Money or bank transfer.

4. Return Shipping

• If the return is due to our mistake (wrong/damaged item), we cover shipping.

• If you change your mind, return shipping costs may apply.